Howdy partners! At Western Tack Sales Store, we aim to provide straight-shooting answers to your questions about our quality western riding equipment. Below you’ll find answers to common questions about our products, shipping, payments, and more. If you don’t find what you’re looking for, don’t hesitate to reach out to us.
About Our Products
What types of western riding equipment do you sell?
We specialize in top-quality western tack including ranch saddles, roping dummies, saddle pads, spurs & spur straps, and stirrups – all designed for working cowboys and rodeo competitors who demand reliability and performance.
How do I know which saddle pad is right for my horse?
Our saddle pads are designed by riders for riders. If you need help selecting the right pad for your horse’s build and your riding style, just drop us a line at [email protected] and our rider-experts will be happy to advise you.
Are your roping dummies suitable for competition practice?
Absolutely! Our roping dummies are built to withstand serious practice sessions and are designed to help rodeo competitors hone their precision skills.
Ordering & Account Questions
What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal – all the payment options a working cowboy might need.
Do I need to create an account to place an order?
No partner, you can check out as a guest. But creating an account lets you track your orders easier and saves your information for faster future purchases.
Can I modify or cancel my order after placing it?
If your order hasn’t entered processing (within 24 hours), we can likely make changes. Contact us immediately at [email protected] and we’ll do our best to help.
Shipping & Delivery
Where do you ship to?
We ship worldwide (excluding some Asian and remote regions) from our Boston facility, bringing western tradition to your doorstep whether you’re in Brisbane or Berlin (where available).
What are my shipping options?
We offer two straight-shooting shipping methods:
Standard Shipping: $12.95 via DHL or FedEx (10-15 days after dispatch)
Free Shipping: For orders over $50 via EMS (15-25 days after dispatch)
How long does order processing take?
Our team of rider-experts carefully prepares each order in 1-2 business days to ensure every spur and roping dummy meets our quality standards before shipment.
Can I track my order?
Yes indeed! You’ll receive tracking information the moment your gear leaves our facility, so you can follow your tack every step of the trail to your door.
Returns & Exchanges
What’s your return policy?
We stand by our tack like a cowboy stands by his horse. If any item doesn’t meet your expectations, you have 15 days after delivery to initiate a return. Items must be unused and in original condition.
How do I start a return?
Contact us at [email protected] within 15 days of receiving your order. Include your order number and reason for return, and we’ll guide you through the process.
Who pays for return shipping?
For items that arrived damaged or were incorrect, we’ll cover return shipping. For other returns, the customer is responsible for return shipping costs.
How long does it take to process a refund?
Once we receive your returned item, we’ll process your refund within 3-5 business days. It may take additional time for your bank or credit card company to post the refund to your account.
Contact Information
Still got questions? We’re always happy to help fellow riders.
Store Address: 3996 Single Street, Boston, US 02110
Email: [email protected]
Happy trails from the Western Tack Sales Store team!