Last Updated: [Insert Date]

Howdy partners! At Western Tack Sales Store, we stand behind our quality tack like a cowboy stands by his trusty steed. While we’re confident you’ll love our premium western gear, we understand that sometimes things don’t fit just right. That’s why we offer a straightforward returns and exchanges policy for your convenience.

Our Return & Exchange Promise

We accept returns and exchanges within 15 days of receiving your order, provided the items are:

  • In original, unused condition
  • In their original packaging with all tags attached
  • Accompanied by proof of purchase

Note on Non-Returnable Items: For safety and hygiene reasons, we cannot accept returns on spurs & spur straps once they’ve been used or removed from their original packaging. All other products (ranch saddles, roping dummies, saddle pads, and stirrups) are eligible for return if conditions above are met.

How to Initiate a Return or Exchange

Follow these simple steps to process your return or exchange:

  1. Contact Us: Email our customer care team at [email protected] within 15 days of receiving your order. Use our template below to ensure we get all the necessary information.
  2. Wait for Approval: We’ll respond within 2 business days with a Return Merchandise Authorization (RMA) number and instructions.
  3. Package Your Item: Securely pack the unused item in its original packaging, including all accessories and documentation.
  4. Ship It Back: Send the package to our Boston address (provided in your RMA email) using a trackable shipping method. Return shipping costs are the customer’s responsibility unless the return is due to our error.
  5. Wait for Processing: Once received, we’ll inspect the item and process your refund or exchange within 5 business days.

Return/Exchange Request Template

Subject: Return/Exchange Request – Order #[Your Order Number]

Email Body:

Howdy Western Tack Sales Team,

I’d like to request a [return/exchange] for my recent order (#[Your Order Number]). Below are the details:

  • Item Name: [Product Name]
  • Reason for Return/Exchange: [Please specify]
  • Preferred Resolution: [Refund/Exchange for [Product Name & Size if applicable]]
  • Order Date: [MM/DD/YYYY]
  • Attached: [Photos if item is damaged/defective]

Please let me know the next steps at your earliest convenience.

Best regards,
[Your Full Name]
[Your Contact Number]

Refund Information

Once your return is approved and processed:

  • Timing: Refunds will be issued to your original payment method within 5-10 business days after we receive and inspect the returned item.
  • Method: Refunds will be issued via your original payment method (Visa, MasterCard, JCB, or PayPal).
  • Shipping Costs: Original shipping fees are non-refundable unless the return is due to our error.
  • Exchanges: For exchanges, we’ll ship the replacement item once the return is received. Additional shipping charges may apply if the new item has higher shipping costs.

Damaged or Defective Items

If you receive a damaged or defective item (which is rare with our quality craftsmanship), contact us immediately at [email protected] with photos of the damage. We’ll arrange for a free return and send a replacement at no additional cost.

International Returns

For our international customers (excluding certain Asian and remote regions):

  • You’re responsible for return shipping costs and any applicable customs fees
  • Refunds will be issued in USD and may be subject to currency conversion rates
  • Processing may take additional time due to customs clearance

For any questions about our returns policy, don’t hesitate to reach out to our team of tack experts at [email protected]. We’re happy to help!

Happy trails and happy returns,
The Western Tack Sales Store Team