Term and Conditions

Last updated: [Insert Date]

1. About Our Store

Western Tack Sales Store (“we,” “us,” or “our”) operates the website www.westernstirrup.com, specializing in high-quality western riding equipment including ranch saddles, roping dummies, saddle pads, spurs & spur straps, and stirrups.

2. User Responsibilities

When using our website, you agree to:

• Provide accurate account and order information
• Use the website only for lawful purposes
• Not attempt to gain unauthorized access to our systems
• Comply with all applicable local laws regarding online conduct
• Be responsible for maintaining the confidentiality of your account credentials

3. Product Information

We take pride in offering hand-selected western tack with these characteristics:

• Ranch Saddles: Durable, comfortable designs for working cowboys
• Roping Dummies: Practice equipment built to withstand regular use
• Saddle Pads: High-quality materials for horse comfort
• Spurs & Spur Straps: Crafted for precision and durability
• Stirrups: Safety-tested for rider security

Note: While we make every effort to display colors and details accurately, slight variations may occur due to monitor settings.

4. Ordering & Payment

4.1 Placing Orders

By placing an order, you make an offer to purchase under these terms. We reserve the right to refuse orders at our discretion.

4.2 Payment Methods

We accept:

• Visa
• MasterCard
• JCB
• PayPal

All payments are processed securely. We do not store your full payment details on our servers.

4.3 Pricing & Taxes

Prices are in USD. International customers may be subject to customs fees, which are your responsibility.

5. Shipping Policy

5.1 Processing Time

We saddle up and process all orders within 1-2 business days (excluding weekends and holidays).

5.2 Shipping Options

• Standard Shipping: $12.95 via DHL or FedEx – arrives in 10-15 business days after shipping
• Free Shipping: For orders over $50 via EMS – arrives in 15-25 business days after shipping

5.3 International Shipping

We ship worldwide (excluding certain Asian and remote regions). Delivery times may vary based on customs processing.

6. Returns & Exchanges

6.1 Return Window

We offer a 15-day return window from the date you receive your order.

6.2 Non-Returnable Items

For safety and hygiene reasons, spurs & spur straps cannot be returned once used or removed from original packaging.

6.3 Return Requirements

• Items must be in original, unused condition
• All original packaging and tags must be included
• Proof of purchase required
• Must be initiated within 15 days of receiving your order

6.4 Return Process

1. Contact us at [email protected] within 15 days
2. We’ll provide a Return Merchandise Authorization (RMA) number
3. Package the item securely in original packaging
4. Ship to our Boston address using a trackable method

Return shipping costs are the customer’s responsibility unless the return is due to our error.

6.5 Refunds

Refunds will be issued to your original payment method within 5-10 business days after we receive and inspect the returned item. Original shipping fees are non-refundable unless the return is due to our error.

7. Damaged or Defective Items

If you receive a damaged or defective item, contact us immediately at [email protected] with photos. We’ll arrange for a free return and send a replacement at no additional cost.

8. Intellectual Property

All content on this website, including text, graphics, logos, and images, is our property or the property of our licensors and is protected by copyright laws. You may not use our trademarks or content without our written permission.

9. Limitation of Liability

Western Tack Sales Store shall not be liable for any indirect, incidental, or consequential damages arising from your use of our products or website. Our total liability for any claim shall not exceed the purchase price of the product in question.

10. Governing Law

These terms shall be governed by the laws of the Commonwealth of Massachusetts, without regard to its conflict of law provisions.

11. Changes to Terms

We may update these terms periodically. The current version will always be posted on our website with the effective date.

12. Contact Us

For questions about these terms, please contact our team of tack experts at:

Western Tack Sales Store
3996 Single Street
Boston, US 02110
Email: [email protected]